Interac Takes e-Transfer Service Off-line to Address Technical Issue

Interac Takes e-Transfer Service Off-line to Address Technical Issue

People using Scotiabank, BMO, CIBC, TD and RBC see error messages when trying to transfer money

Interac says it has temporarily taken its e-Transfer service off-line to address an "internal technical issue" that has caused service disruptions for a number of customers trying to transfer money online.

"Financial institutions will not be able to process any transactions while we have the system off-line, nor will consumers be able to send or receive any Interac e-Transfer transactions," Interac spokesperson Colleen Harasymchuk said.

"The system and data remains secure," she added.

The email money transfer service ferries funds between personal and business accounts at participating banks as well as other financial institutions. 

The company first announced the problem Thursday evening via Twitter, saying the service was unavailable and that teams were working to resolve the issue.

 

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